At Greencraft Creations Bali, we are committed to ensuring customer satisfaction with every purchase of our products. Here are the return policies for our products such as propagation stations, candle holders, and wooden planters:

Return Period:

Returns can be made no later than one week (7 days) after the product is received by the buyer.

Return Shipping Costs:

The shipping cost for returns is borne by the buyer.

Product Condition:

Returned items must be in good condition, not damaged, and in the same condition as received. 

Return Options:

 Returns can be in the form of a new replacement product or a refund.

Shipping of Replacement Products:

For new replacement products, the shipping cost is covered by Greencraft Creations Bali.

Return Procedures:

To initiate a return, customers can contact our customer care team via WhatsApp or email for further instructions and the return address.

Customers must include proof of purchase and the reason for the return in the return package.

Refund:

Refunds will be processed after the item is received and inspected by our team.

Refunds will be made through the same payment method used for the purchase, within 7-14 business days after the item is received.

Lost or Damaged Items During Shipping:

Items lost or damaged during shipping are not the responsibility of Greencraft Creations Bali.

Non-Returnable Items:

 Items damaged due to misuse or failure to follow care instructions cannot be returned.

Policy for Special Order or Pre-Order Products:

For special order or pre-order products, returns are not applicable unless there is damage or an error in the received product.

We hope this policy helps ensure customer satisfaction with every purchase from Greencraft Creations Bali. Thank you for trusting our products.

If you have any further questions, please do not hesitate to contact our customer care team.